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Security Statement

Passwords

Remembering passwords can be tricky, but setting effective and secure passwords on all the websites you use is vital in combating possible fraudulent activity using your personal details. It’s best to avoid using the same password for each of your online accounts, because if a criminal gains access to it, all your accounts could be at risk. Multiple passwords keep you safer.  When you set a password, it’s a good idea to use a mix of numbers and characters, and something that’s very personal to you. Most sites these days will set a minimum number of characters to use, but do avoid using obvious phrases like “password”, or your name, or phone number.  It’s a good idea to change your passwords on a regular basis, especially for sites you use frequently and which involve financial transactions.  If you ever get a request to reveal your password for an online site, don’t respond as legitimate sites and services won’t ask you to send them passwords via email. You may be tempted to share passwords with close family, but do keep in mind there’s always a risk they could pass information on inadvertently or share it with someone else.  You can re-set your password on at any time by signing into your account and choosing the Edit your password option. If you've forgotten your password, just enter your email address on the 'Forgotten your password' page, and we'll email you your password information. Then simply follow the instructions in the email to change your password.  It’s a good idea at this point to change your password to something that’s as secure as possible. If you decide to change your johnlewis.com account password, or if we prompt you to do so, we'll ask you to set one with no fewer than 8 characters,  to include a minimum of one upper and one lower case letter, and at least one number.  For more information on online safety and passwords, there are a number of useful websites such as Get Safe Online, Microsoft Safety & Security, Google good to know.

Computer security suggestions

Keep yourself safe from malware and viruses with up to date security on your computer. You can normally download free basic protection from providers such as AVG McAffee and malwarebytes but for more comprehensive cover, it’s best to choose security software,  that will Keep your software switched on and up to date. Also make sure that your Windows operating system has the latest Microsoft updates. It’s a good idea to run regular scans on your computer.  When you’re opening emails, be careful. Don’t click on links to download files or open attachments you haven’t asked for, or aren’t expecting, as they may contain viruses.

Privacy promise

Your privacy is very important to us which is why we make sure you’re always in control of what we do with your personal information.

This is our customer contact promise:

We’ll never pass your personal details to anyone outside bhi for them to use for their own marketing purposes.  We would only ever use your details in the future to give you:
News
Details of new products and services
Special offers
Or simply, to get your feedback

We will make sure our contact with you is relevant based on the information you give us.
You can opt out at any time. All you need to do is contact us and we will opt you out, but remember if you do ‘opt out’ of receiving this information you could miss out on offers and news. We’ll always comply with the Data Protection Act 1998 and all other relevant legislation.
Please do let us know if your details change so that we can continue to stay in touch.

Your transaction security

bhi-ltd.com is secure

We realise how important it is to securely store any information that you provide. bhi-ltd.com maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.  You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.  You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.bhi-ltd.com in your browser address window. A small locked padlock will also appear in your browser window.

Phishing

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.
We'll never ask you to send any personal details via email. If we require such details, for security reasons we'll ask you to contact us by phone. Should you receive an email claiming to be from bhi Ltd requesting this kind of information, please don’t respond, but do let us know about it.

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. bhi-ltd.com uses cookies to keep track of what you have in your basket and to remember you when you return to our site. To shop at bhi-ltd.com you need to have all cookies enabled,  though you can still use the website for browsing and research purposes without them